call centre job interview questions and answers.

<h3>Call centre interviews.</h3>
<p>As with most <a href="/jobs/s-customer-services/ss-call-centre/" target="_blank" rel="noopener noreferrer">call centre job</a> interviews, arriving early and dressing smartly is essential. Ideal contact centre workers are friendly and helpful, but also able to listen to - and understand - the problems other people are facing. It’s important to exhibit these skills in the interview. Creating a good impression - as an individual who is enthusiastic, and enjoys helping people - will also be crucial.</p>
<p>Be careful to speak slowly and clearly, and don’t try to mask an accent. Many call centres like individuals with accents - as long as they are easy to understand and speak clearly.<br><br> Candidates should ensure they are familiar with the company, its history and who its customers are before the interview. Having a couple of interesting questions prepared for the end of the interview is also sensible.</p>
<h3>Why are call centre workers important?</h3>
<p>Customer service advisors are often a customer’s main port of contact with a business, this is why they play an important role in shaping the individuals perception about a business. For this reason, they need to offer a high quality, professional service at all times.</p>
<p>A call centre can be an enjoyable and varied place to work. Employees will be communicating with a wide range of people on a daily basis, and often working to help them solve problems, or promote goods or services.</p>
<h3>Call centre interview questions.</h3>
<ul>
<li>Do you have any experience in a call centre?</li>
<li>Why do you want to work for us as a customer service advisor?</li>
<li>Do you enjoy communicating with people?</li>
<li>Give an example of how you have used your communication skills beneficially in a previous position. </li>
<li>How would you deal with an irate customer on the phone?</li>
<li>How would you tell a customer something that they will not like?</li>
<li>How do you feel about meeting goals and targets?</li>
<li>How do you make sure you meet your targets?</li>
<li>Are you able to cope well under pressure? </li>
<li>Can you multi-task? Typing while talking, for example?</li>
<li>Do you prefer working on one account, or can you comfortably work on several at the same time?</li>
<li>Give an example of a time where you’ve gone out of your way to provide great customer service or help someone.</li>
</ul>
<h3>Are you the perfect call centre candidate?</h3>
<p>For obvious reasons, call centre workers need to be excellent verbal communicators. Increasingly, they also need the ability to convey the right tone and level of professionalism when providing information through written platforms – like email and instant chat.</p>
<p>The perfect call centre candidate has the ability to stay calm under pressure, constructively deal with frustrated customers, and are able to think logically and solve any problems faced.</p>
<h3>General interview questions.</h3>
<ul>
<li>Why do you want to work for us specifically?</li>
<li>Tell us about three of your strengths and weaknesses.</li>
<li>Why did you leave your last role?</li>
<li>What steps have you taken to develop yourself personally over the last year?</li>
<li>Do you like working in a team?</li>
<li>What would you like to do in the future?</li>
</ul>