our mission.
To provide specialised, trained, and experienced social and healthcare professionals from across the UK to deliver immediate, personalised support to children, young people, and adults.
challenges we can support.
Randstad’s TLC service is flexible and can be used to support when you are looking for wrap-around personalised care in a wide range of scenarios:
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crisis care support
Customers engage with us during a crisis to access intermediary support while longer term options are explored. We mobilise staff teams swiftly and effectively meeting the care needs of the individual. We’re proud to share that 85% of our staff teams have been mobilised within 1-3 hrs around the UK and our teams remain consistent in supporting individuals until a placement is secured.
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81% of crisis care packages we have supported have resulted in regulated placements being secured after initial unsuccessful searches.
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keeping families together - supervision and support
We understand that providing support to families within the home can significantly improve an outcome for a child or young person, as well as providing some breathing space and avoiding escalations. We provide experienced staff to give oversight and improve understanding in often challenging and complex family environments and relationships. Our support here is not limited to the home, we are often called upon to provide support in hospitals for expectant mothers, unborn and new born babies. Our staffing ratios are flexible to meet the needs of the family or individual and can be mobilised within 1-3 hours across the UK.
- 30% of the support packages provided nationally have been requested for supervision and early intervention purposes.
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foster care disruption support
With the number of foster carers decreasing, we acknowledge there are many reasons which can impact the success of a foster placement. Our staff teams provide much needed support by partnering with the social worker to understand the intricacies of the challenges being faced. The staff team follows a tailored plan of support to ease the challenges being experienced, providing support to both foster parents, siblings and the child or young person. Our staff contextualise the issues and challenges being faced for the local authority by providing detailed observations and reports.
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leaving care - staying close to support independence
We have supported many care leavers who require additional support in developing confidence preparing them for their journey as they leave care. This can include support with day-to-day tasks, developing and sustaining routines and structure, guidance with accessing tools to manage their finances and improving their self-confidence to make decisions and understand the consequences of them.
our commitment to you.
Our staff provide accurate, transparent daily reporting that has proved to be critical in evidencing progress and development during the time the support has been in place. As an established specialist in the Health and Social Care sector, you access multi-disciplined staff teams from one provider which streamlines communication, expectations and consistency of care being provided. Our capability to deliver multidisciplinary teams allow us to step up support for more complex cases which can include; specialist support workers, social workers, health care assistants and registered nurses from one provider. Our specialist tuition and student support team supplement TLC packages with tutors to work outside of the traditional educational setting. They offer tailor-made support programmes to children and young people, who are under your care as a local authority or school. Our tuition offering includes: transition support, academic mentoring, SEND specialisms, booster support, reintegration, one to one and small group support.
why partner with TLC?
Since 2023, we've partnered with 43 local authorities and private providers to deliver comprehensive care services for young people and adults across the UK who require additional wrap around support. We have specialist local delivery teams across the country, increasing our capability to respond to crises with local and ‘fly in’ talent to more remote locations. Our Quality Manager, James Lucas has spent the last 10 years working as a Registered Manager and Deputy Head of Residential Services in the North West, he joins us to continue our journey to offer our clients and the adults and CYP our teams support enhanced levels of quality assurance and improve outcomes.
tailored care for complex needs: a success story.
Randstad's TLC service provided 24/7 care for a client with complex needs, including a learning disability and challenging behaviour.
Click the drop down arrows below to discover how a dedicated team of experienced support workers, trained in various areas, provided consistent care, fostering trust and reducing challenging behaviours. As the only agency the client currently accepts, Randstad plays a vital role in coordinating care and sharing information with other support teams.
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the challenge
Randstad were engaged by the local authority as the care package for a 15 year old female who was identified as needing urgent support.
The young person (YP) has a moderate level learning disability and experiences emotional instability, both of which impact her ability to understand her care needs and accept the necessary support.
At times, she rejects attempts to support her and can be verbally and physically aggressive. YP also has a history of using any objects within her reach as weapons to throw at workers when she is unhappy or displeased.
YP has experienced significant trauma in her life and it is important that a trauma informed approach is utilised. YP suffers from morbid obesity, so maintaining a close record keeping of her weight was paramount and ensuring strict diets were followed. She is currently cared for in bed at her own home, as she is unable to mobilise.
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the solution
Randstad’s TLC service offers consistency of care through a dedicated staffing team under the guidance of the local authority, until a regulated placement can be secured.
We assembled a seven person staff team, which consisted of highly experienced support workers who have honed their experience within the learning disability sector. The staff we assembled have a variety of experience, from working in secure units with extreme challenging behaviours, and also being trained in PEG feeding catheter usage. The experience from our staff ranges from a minimum of 4 years to 18 years within the care sector, with qualified paramedics to senior support workers.
The team attended a coaching session with a clinical psychologist ahead of the launch, to gain an understanding and background of the client’s challenges and support required. The staffing team then mobilised to provide consistent cover while establishing a working and therapeutic relationship, ensuring all of the YP’s needs are met and her health and wellbeing was not at a serious risk.
The YP receives care and support from Randstad seven days a week. This consists of two members of staff attending multiple shifts per day. One Morning shift of 09:00 - 13:00 and One evening shift of 17:00 - 19:00.
Tasks and delivery of care is delivered in following way;
- Two visits, seven days a week, with 2:1 at all times
- Incontinence care
- Administering of medication AM/PM
- All meals and snacks prepared and served
- General light housework & laundry
- Support with reading mail/correspondence
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the result
Throughout the running of this package Randstad have had multiple positive outcomes. Randstad have supplied a core staff team, giving consistency of care to the YP throughout the duration of the package.
Providing tailored support and building relationships with YP has resulted in a trust being formed between her and the team, and this has led to a reduction of challenging behaviour that the YP displayed in the past.
Randstad currently are the only aspects of support that she is able to receive. The YP refuses contact with other multi agencies. This has resulted in Randstad being the key network which interlinks vital information being passed back to social work and NHS teams. Randstad has implemented daily handovers to be passed back weekly, along with team meetings to correspond findings from all staff and share this with relevant parties.
how we partner with you
from discovery through to implementation.
your specialist team.
wales
emma brown
client solutions director UK - social care, children and adult services
wayne jackson
nursing and healthcare specialist north east, north west & cumbria
your specialist team.
scotland
drew mcmanus
senior client solutions partner, adult services
julie brogan
senior client solutions partner, children’s services
your specialist team
north west, midlands & yorkshire & humber
ollie skinner
senior client solutions partner - children’s services
share your details
and we'll be in touch.