salary / work.
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how and when do I get paid?
You are paid weekly, a week in arrears upon submission of your timesheet. You can submit your timesheet via our online portal. You will receive a payslip via email 24 hours prior to payday.
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I am on the wrong tax code, how do I fix this?
If you think you have been taxed incorrectly, please contact HMRC on 0300 200 3300 / 0845 300 0627 and quote our Randstad PAYE reference: 070/R5204. Make sure you have your National Insurance number to hand when you call. They will send Randstad the correct tax code and provide information about how you can recoup any overpaid tax.
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if I’m ill and unable to make a session, how should I inform Randstad?
If due to illness, you cannot attend the scheduled session, please email Randstad on tuitionservices@randstad.co.uk and we will inform the student that of your absence.
Please keep Randstad informed for how long temporary cover is required for.
We would not usually organise alternative temporary cover for individual sessions however if you are absent for a longer period of time then we may discuss alternative arrangements for the student to avoid further disruption.
CPD.
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what CPD do you offer?
We have a number of CPD opportunities available through the academic year - please contact your Randstad account specialist for more information.
looking to talk to the team?
safeguarding.
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my student has raised issues I am concerned about, what are the next steps?
If you have concerns about a student you have met with then please call your Randstad account specialist to raise these. The Randstad team will then inform the relevant services at the student’s school or local authority. If you have a concern that you feel needs to be dealt with immediately while you are in a tuition session, please immediately reach out to the parent/carer and Randstad who will support you.
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my student is at risk of harming themselves or others, what should I do?
If you believe your student is in immediate risk of harm to themselves or others, then please call the emergency services.
Once these have been called, please also inform your Randstad account specialist so they are aware of the situation and can inform the student’s parents/carers and education provider.
general FAQ's
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how do I contact randstad?
For any general queries, please contact tuition@randstad.co.uk.
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what if my students disengage from support?
Please contact your Randstad account specialist if the student you are assigned to support does not attend sessions after 3 attempts. We will then contact the school/local authority to confirm their ongoing support for the Academic year.
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what benefits am I entitled to as a randstad tutor?
You are entitled to sick pay, maternity pay, and paternity pay, pension, access to our Hapi app and a dedicated Randstad account specialist who will be your point of contact.
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do you have a refer a friend scheme?
If you refer a friend for any of the roles stated below and we manage to place them into a role, they will be eligible for a Love2shop giftcard once 250 hours of work have been completed.
What roles are eligible for this referral scheme?
What's the process?
- Fill in this online form before your friend registers for us. If the referred candidate already exists on our system then the referral will only be eligible if they have not worked with us within the previous 6 months from date of referral.
- Once the form is submitted, you, your friend and Randstad will be notified
- Once the your friend has completed 250 hours of work, you will be eligible for a £300 giftcard (providing all ts&cs are met)
- To order the giftcard, please email your account specialist who will liaise with our Marketing team to get this sorted for you
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I have a question not answered here?
Please feel free to contact us via our web form and one of our team will reach out to answer your enquiry.
contact us.