Job Title: Adult Social Care Team Manager
Employer: Gateshead Council
Rate: £30 - £35 per hour
Location: Civic Centre, Gateshead
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Gateshead Council is seeking a dedicated and experienced Team Manager to lead our Adult Social Care Duty (ASCD) team. This team serves as the initial point of contact for all referrals and inquiries into Adult Social Care. The role requires a strong leader who can manage and support the team effectively, ensuring high-quality service delivery.
Responsibilities
- Manage and lead the ASCD team, providing guidance and support to team members.
- Oversee the referral and contact process, ensuring efficient and effective handling of all inquiries.
- Act as the primary point of contact for complex cases and escalations.
- Maintain high standards of service delivery and ensure compliance with relevant policies and procedures.
- Collaborate with other departments and agencies to coordinate services and support for clients.
- Monitor team performance, providing feedback and implementing improvements as needed.
Requirements
- Experience in adult social care and/or contact centre management.
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Ability to work on-site at the Civic Centre in Gateshead most of the time.
- A commitment to providing high-quality services and improving outcomes for adults in need of care and support.
Desired Skills
- Proven ability to manage a team in a dynamic and fast-paced environment.
- Strong problem-solving skills and the ability to handle complex cases.
- Knowledge of relevant legislation and best practices in adult social care.
Randstad Care acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Care is an equal opportunities employer and decisions are made on merits alone.
Did you know that Randstad Care have been awarded a place on the National Clinical Staffing Framework for the NHS? This means we will be able to bring you more opportunities within nursing & midwifery and clinical staffing.