you are applying for this job:
location: Shotton, Wales,
job type: Contract,
date posted: 6 march 2025,
reference number: CSR2564,
Customer Service Representative - Tata Steel, Shotton
Salary: Up to £24,000 per annum
Location: Shotton
Contract Length: 14 months (maternity cover, with potential for a permanent role)
Hours: 37.5 per week, Monday to Friday
Are you a dedicated and customer-focused professional? Do you thrive in a fast-paced environment and enjoy providing practical solutions?
We are looking for a Customer Service Representative to join Tata Steel in Shotton. This role is perfect for someone with strong computer literacy skills and a passion for delivering excellent customer service.
Role Responsibilities:
- Handling customer queries and order entry on internal systems
- Managing delivery queries and general administrative tasks
- Directing customers to the appropriate teams
- Using Excel for data management
- Working collaboratively in a growing team
Essential Requirements:
- Computer literacy (training will be provided on bespoke systems)
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment
Desirable Skills:
- Experience with SAP (preferred but not essential)
- Strong teamwork and dedication to customer service
- Understanding of business protection and practical solutions
Benefits:
- Competitive salary
- Paid holiday
- Exclusive online discounts for restaurants and retail
- Career progression opportunities
- £300 referral bonus
- CV advice and dedicated team support
Interviews:
- Initial interviews via Teams, followed by a short in-person interview
Randstad Business Support is acting as an Employment Business in relation to this vacancy.