complaints & appeals administrator - ongoing.

Complaints & Appeals Administrator
£20.90 per hour - 35 hours per week
East London/Hybrid 1-2 days on site
Ongoing temporary role - Immediate start

Randstad are delighted to be working alongside a renowned higher education institution based in East London. They are recruiting for an experienced Complaints Administrator to join their team on an ongoing temporary basis. This is a hybrid role working 1/2 days in their Docklands office.

Duties:

• Provide administrative support and maintain record processes to support the Complaints and Appeals team - academic misconduct appeals, disciplinary appeals, complaints and academic appeals.
• Maintain effective filing systems ensuring all relevant papers and reports are produced or available as requested.
• Review incoming post and e-mails and respond/refer as appropriate.
• Carry out general administrative duties including typing letters, filing, publicity materials, updating web content.
• Work closely with schools and service teams to assist in administrative tasks around complaints and appeals.
• Provide basic advice regarding complaints and appeals, working with colleagues across other teams.
• Organise complaints and appeals processes
• Act as secretary to the Complaints and Appeals focus group: produce agenda, undertake minutes and ensure actions have been logged.

Experience:

• Previous experience within a higher/further education environment would be ideal, as well as an understanding of complaints processes.
• Experience of using SITS and similar software.

For more information about this role please apply with your CV today!

Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.