Complaints Investigator - Join a Global Health care Leader in Witney!
Do you want to make a positive impact on people's health and lives? Are you comfortable working independently and have strong computer skills?
If so, we might have the perfect role for you! We're looking for Complaints Investigators to join a leading global medical device and health care company based in Witney.
...
complaints investigator.
- witney, south east
- posted 2 days ago
- closes 20 march 2025
job details
summary
- witney, south east
- £14.00 per hour
- temporary
- specialismpharmaceutical
- sub specialismquality
- reference numberPR-1378524
job details
What You'll Do:
- Investigate Product Returns: You'll conduct thorough investigations into customer-returned products, determining the root cause of any issues. (This is not a customer service role; you won't be handling customer calls!)
- Analyse Data: You'll utilise our computer systems to identify trends and patterns in product complaints.
- Improve Processes: Proactively support the implementation of new and improved processes to enhance efficiency and effectiveness.
- Collaborate with Colleagues: Communicate professionally with colleagues worldwide and contribute to team goals.
- Stay Informed: Keep up-to-date on new product developments and support complaint readiness activities.
- Identify Trends: Highlight any trends in product complaints to management for further investigation.
What We Offer:
- Meaningful Work: Contribute to a company that's making a real difference in people's lives.
- Comprehensive Training: Full training provided.
- Positive Work Environment: Enjoy a clean, safe, and friendly workplace with modern facilities and a newly expanded laboratory.
- Long-Term Prospects: Excellent opportunities for career growth and development.
- On-site Perks: Free parking, subsidised canteen, and weekly on-site Covid testing.
Important Details:
- Pay rate: £14 per hour
- Location: Witney, OX29 0YL
- Shift Pattern: 4 on 4 off, 7am to 7pm (temp role)
What We're Looking For:
- Strong IT Skills: Proficiency in using computer packages, including Word and Excel.
- Excellent Communication: Clear and effective communication skills.
- Attention to Detail: Ability to follow procedures and accurately document findings.
- Problem-Solving Skills: A keen eye for detail and the ability to analyse information to find root causes.
- Qualifications: Secondary education, or equivalent qualification, completed in Maths and English.
Additional Requirements:
- Experience (Beneficial): Experience of Good Manufacturing Practice (GMP) and/or laboratory best practice, problem solving, and root cause analysis is a plus but not essential.
- 5 Years of Referencing: A 5-year referencing history (employment or alternative activity) will be required for successful applicants.
- Eligibility: Must be eligible to live and work in the UK.
Ready to Apply?
If you're interested in this role and want to work for a renowned health care company, don't hesitate! Apply today or call 01622585980 and ask for Lottie!
Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
Complaints Investigator - Join a Global Health care Leader in Witney!
Do you want to make a positive impact on people's health and lives? Are you comfortable working independently and have strong computer skills?
If so, we might have the perfect role for you! We're looking for Complaints Investigators to join a leading global medical device and health care company based in Witney.
...
What You'll Do:
show more- Investigate Product Returns: You'll conduct thorough investigations into customer-returned products, determining the root cause of any issues. (This is not a customer service role; you won't be handling customer calls!)
- Analyse Data: You'll utilise our computer systems to identify trends and patterns in product complaints.
- Improve Processes: Proactively support the implementation of new and improved processes to enhance efficiency and effectiveness.
- Collaborate with Colleagues: Communicate professionally with colleagues worldwide and contribute to team goals.
- Stay Informed: Keep up-to-date on new product developments and support complaint readiness activities.
- Identify Trends: Highlight any trends in product complaints to management for further investigation.
What We Offer:
- Meaningful Work: Contribute to a company that's making a real difference in people's lives.
- Comprehensive Training: Full training provided.
- Positive Work Environment: Enjoy a clean, safe, and friendly workplace with modern facilities and a newly expanded laboratory.
- Long-Term Prospects: Excellent opportunities for career growth and development.
- On-site Perks: Free parking, subsidised canteen, and weekly on-site Covid testing.
Important Details:
- Pay rate: £14 per hour
- Location: Witney, OX29 0YL
- Shift Pattern: 4 on 4 off, 7am to 7pm (temp role)
What We're Looking For:
- Strong IT Skills: Proficiency in using computer packages, including Word and Excel.
- Excellent Communication: Clear and effective communication skills.
- Attention to Detail: Ability to follow procedures and accurately document findings.
- Problem-Solving Skills: A keen eye for detail and the ability to analyse information to find root causes.
- Qualifications: Secondary education, or equivalent qualification, completed in Maths and English.
Additional Requirements:
- Experience (Beneficial): Experience of Good Manufacturing Practice (GMP) and/or laboratory best practice, problem solving, and root cause analysis is a plus but not essential.
- 5 Years of Referencing: A 5-year referencing history (employment or alternative activity) will be required for successful applicants.
- Eligibility: Must be eligible to live and work in the UK.
Ready to Apply?
If you're interested in this role and want to work for a renowned health care company, don't hesitate! Apply today or call 01622585980 and ask for Lottie!
Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
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