complaints officer.

• Handle complaints and proactively prevent issues from escalating.
• Investigate and resolve complaints within target timescales.
• Maintain our complaints log and identify areas for improvement.
• Visit residents in their homes and address their concerns.
• Support our team and contribute to a positive work environment.

What we offer:

• Full-time role (40 hours per week), Monday-Friday, 8am-5pm.
• Based in Straford office.
• Salary of £28,000.
• Comprehensive training and development opportunities.

Key Skills and Experience:

• Excellent communication and interpersonal skills.
• Strong organisational skills.
• Experience of working within a Customer Services environment and handling complaints/responding to customer dissatisfaction.

• Proven experience of working in a busy environment and delivering successful outcomes within challenging deadlines.
• Experience of planning and prioritising own time effectively.
• Previous experience of working with Local Authorities or Registered Housing Providers (desirable).

Apply now!

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.