Randstad CPE are working with a leading national FM provider and we currently have an exciting opportunity for a Contract Manager to join our team based in the central belt, to lead and take accountability for delivering a Hard FM service to our Client.
Our Contract Manager will also be accountable for driving improvements to deliver a sustainable contract whilst maintaining customer satisfaction through excellent relationships and robust and disciplined operational performance.
Responsibilities:
- Accountable for providing high quality, compliant Hard FM services to ensure excellent and compliant operational services to the customer in accordance with the contract.
- Ensure appropriate corporate governance is in place to comply with health, safety and other legal requirements within the department, working at all times within the clients guidelines
- Supply technical knowledge and input across the contract as required.
- Report on business performance through KPI reports and PMS, as well as any other contractually agreed mechanisms.
- Analyse the business performance of the services, using the data to drive decision making and operational improvements.
- Identify and implement effective change and transformation service improvements by guiding others and helping them adapt to improve overall business performance.
- Manage a variety of complex service risks and issues making autonomous decisions to find practical solutions.
- Facilitate understanding and encourage communication both within own team and more broadly.
- Develop (where required), maintain and implement SOPs (operating procedures) for the service area(s).
- Ensure robust and tight discipline is maintained to review operational, financial and HR performance on the contract.
- To provide visible leadership and management such that all employees understand and adopt the strategy and plans and are motivated to achieve their objectives in a timely and professional manner.
Financials:
- The post holder will be accountable for delivering the financial objectives for the contract, which will include the preparation, monitoring and management of the budget in line with contract objectives. They will be accountable for developing direct reports to be responsible for the financial performance of their specific services.
- Implement and maintain robust and regular controls to meet financial forecasts
- Draw up contingency plans to manage gaps.
- Identify and implement cost saving efficiencies across the contract.
What you'll need to do the role:
- Substantial industry experience
- Strong leadership skills: influence, support and steer a large diverse team
- Highly self-motivated and ability to motivate others
- Strong ability to identify, analyse and develop continuous improvement opportunities
- Strong people management skills including managing absence, conflict, discipline and grievance, performance, learning and development
- Highly developed negotiating and diplomacy skills
- Experience of working in a Hard FM service with health experience desirable
- Leading and building a team
- Financial/P&L accountability experience
- Leading and facilitating transformational change
- Dealing with difficult situations
- Awareness of good business management practices e.g., cost control, staff rostering, people management
- Problem solving at a strategic level
If you would like further information on this role please call Rebecca at Randstad CP Newcastle or submit your CV and we will be in touch.
Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.
Candidates must be eligible to live and work in the UK.
For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
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