customer care advisor.

Position Summary

The York Customer Relations Centre (CRC) Team are recruiting for a talented Coffee Specialist to join the fast paced and energetic Team. As a Coffee Specialist, you will act as a Brand Ambassador and continuously elevate the customer experience throughout the Club Member lifecycle by transforming each touchpoint. You will strive to build brand engagement, trust and loyalty as well as being able to undertake admin tasks and delivering the highest customer service for any requests through from out of home customers.

Your key responsibilities will also include:

• Effective registration of all new client Club members, driving customer engagement
• Serving customers in inbound and outbound contacts by phone and email, identifying, understanding, and addressing their specific needs and expectations
• Delivering an outstanding level of service to the customer, by balancing the respect of processes and reasoned exceptions adequately
• Managing delivery of offline workflows, including manual inserts, standing orders in line with service level agreements
• Effectively processing customer orders and invoices following clients Standard Operating Procedures
• Being an expert of products, services and sustainability commitments

What will make you successful?

The successful candidate will have:

• Prior experience in customer service and sales in B2B and/or B2C (customer focus, products, services, contracts, delivery)
• Experience of working in a fast-paced environment where multi-tasking is key
• Competent level on Microsoft Office tools i.e. Excel, Word, PowerPoint Expertise in customer experience
• Ability to learn new skills, workflows and processes
• Strong attention to detail
• A can-do attitude

Randstad Business Support is acting as an Employment Business in relation to this vacancy.