Do you have 2+ years of working within a customer-facing administrative environment? Are you good with IT skills and are approachable, proactive and a multi-tasker?
We are currently hiring for a Customer Service Advisor role available at Burscough for DS Smith a leading provider of sustainable packaging solutions, paper products, and recycling services worldwide.
This role is ideal for someone with good IT skills and is approachable, proactive and a multi tasker.
- Role: Customer Service Advisor
- Location: DS Smith Packaging, Red Cat Ln, Burscough, Ormskirk L40 0SY (100% office based)
- Rate: £16.21ph
- Contract length: 3-6 months
- Shift Patterns: Mon-Fri, 35 hours per week, 08:45-16:30 with a 45 minute unpaid lunch
- Start: ASAP
Responsibilities:
- Processing customer orders within agreed timeframes
- Coordinating artwork preparation with external suppliers
- Gaining prompt approval to meet production timelines
- Recovering origination spend through proactive customer invoicing
- Analysing customer forecasts and forward planning stock replenishment orders
- Proactively reducing made to order stock residing in the warehouse through daily review and customer liaison
- Placing purchase orders for non-manufactured products within the DS Smith network
- Acknowledging customer complaints and reporting dissatisfaction/failures
- Discussing solutions with customers and following through those actions
- Building strong relations with the Territory Manager by sharing internal and external information
- Building strong relations with customers, gaining insight to their business, keeping them informed order status and answering queries
- Working with the team and other internal colleagues to improve team and cross-departmental relations
Essential requirements:
- Strong verbal and written communication skills
- Good IT Literacy skills especially with MS Office
- Previous experience using an in house system
- Previous experience within a customer facing administrative environment (2+ years)
- Ability to work on own initiative and multitask in order to meet demands
Desirable requirements:
- Driving licence and use of a car
- Knowledge and experience within a manufacturing environment
Benefits:
- Advice and editing on your current CV
- Exclusive online services including restaurant and retail discounts
- Chance to receive £300* for referring a friend
- Opportunity for progression into permanent roles
- 25 days holiday per year, plus bank holidays
- Subsidised canteen
- Contributory pension scheme
- Employee discount platform
- Employee assistance program
- Cycle to Work Scheme
- Digital GP
- Income protection programme
- Life assurance scheme
All applicants are subject to vetting checks including but not limited to: Right to work check, medical check and reference check.
Randstad Business Support is acting as an Employment Business in relation to this vacancy.
...
