customer service advisor.

Due to training, no annual leave to be taken from 17th March for a period of 8 weeks.

Benefits:
* Opportunity to be fully home based once training is completed
* Easy access to public transport when in the office
* 30 days holiday entitlement inc bank holidays
* Healthcare discounts
* Life Assurance Scheme
* Cycle to work scheme
* Pension

We're looking for a self-motivated and enthusiastic Customer Service Advisor who's passionate about helping others. This is an exciting opportunity to join our client who are the UK's leading organisation in their field. The firm is based in Central London.

Responsibility for this Customer Service Advisor role
* Update member account details
* Answer queries and provide general advice and assistance
* Meet or exceed personal productivity targets
* Contribute to team productivity targets
* Meet or exceed personal quality targets
* Deliver an exceptional member experience
* Log and record all interactions onto the CRM system.

Skills required for this Customer Service role
* Excellent attention to detail and listening skills
* Clear communication skills
* The ability to provide the highest standards of customer service possible, delivering a personalised approach for each individual member
* The ability to retain and utilise complex product and technical information.
* Excellent verbal and written communication skills, and the ability to demonstrate these by telephone, e-mail and letter
* Strong numeracy, literary and MS office skills
* Strong technical knowledge of computers would be a benefit* The ability to work efficiently under pressure while still delivering a premium service.
Working set-up requirements:
* For hybrid/fully remote options you must have wifi, a landline and office set up in place (Essential)* The ability to meet home working requirements, available on request Recruitment Process:
* If successful you must be available to attend a half day assessment centre on Wednesday 5th February from 9am-12noon (Essential) and thereafter available for a 1 hour 1-2-1 interview on Thursday 6th February at an allocated time. Apply for this exciting opportunity today!

Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.