- Confirm all details that we have been given by health care professionals with the patient or carer
- Follow up with the patient or carer to ensure their expectations of H2H have been met.
- Liaise with health care professionals and GP surgeries
- Provide the highest levels of customer excellence to both patients and health care professionals
- Arrange patient deliveries via telephone and email
- Answer patient and stakeholder enquiries, resolving all queries that might arise
- Use our internal database to log all patient and health care professional communication and documenting this
- Manage daily workload as delegated by Team Leader
- Communicate with internal & external stakeholders by phone & email
- To meet all internal targets
- Other duties include but are not limited to
- Updating of patient records, processing chemist orders, prescription collection
KEY SKILLS:
- Customer Service experience in a busy environment
- Patient, understanding, caring and empathetic
- Positive, proactive and customer focused attitude
- Professional and confident telephone manner
- Competent IT skills and ability to learn new systems
- Excellent verbal & written communication skills
BENEFITS: As you'd expect from a global health care company, we offer a fantastic range of benefits including competitive salaries, a superb defined contribution pension scheme, private health care, life assurance and a flexible benefits scheme. Top performers are recognised and rewarded monthly. There are opportunities to gain customer service related qualifications in the role.
- Option to work from home 1 day per week
- Free on-site parking
- Onsite canteen including a Starbucks station
- Onsite gym including a peloton bike
- Outside seating areas
- Team social events
- Access to the Randstad flexible benefits app which includes discounts at major supermarkets, restaurants, coffee shops and cinemas.
- Access to employee assistance programmes including financial advice and counselling services
- Full training provided
Randstad Business Support is acting as an Employment Business in relation to this vacancy.
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