Embark on a Career as a School Customer Service Officer!
Job Title: Customer Service Officer
Location: Preston
Salary: Competitive
We are looking for a dedicated and friendly Customer Service Officer with an exceptional customer service skills and experience of working in a busy school office (customer facing) with SIMS software (essential) to join our administrative team and provide high-quality support to our school community
Suitable candidates must be available to commence immediately.
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This post does have the potential to become a permanent position, subject to review and feedback.
As a Customer Service Officer, you will be the first point of contact for students, parents, and visitors, ensuring they receive a warm, professional, and efficient service. Your role will include a variety of administrative duties, from answering queries to assisting with school events and communications.
Job Benefits:
- A welcoming and inclusive school community.
- Professional development opportunities to enhance your skills.
- Recommend a friend bonus worth up to £300.
- Competitive rates of pay, paid weekly, which are fully compliant under the AWR 2011.
- Opportunities for career growth and advancement.
- A supportive team environment where your contributions are valued.
Key Responsibilities:
- Greet and assist visitors, students, and parents in person, over the phone, and via email.
- Respond to general inquiries about the school, admissions, and other services.
- Maintain accurate records of communications and ensure prompt follow-up.
- Support the school administration with day-to-day office duties, such as scheduling meetings, preparing documents, and maintaining filing systems.
- Assist with handling school-related issues or complaints, escalating more complex matters to senior staff as necessary.
- Coordinate and communicate key school events and activities to parents and students.
- Support the enrolment process for new students, including assisting with application forms and documentation.
Preferred Skills:
- Previous experience in a customer service or administrative role, ideally in an educational system with SIMS.
- Strong communication skills, both written and verbal, with the ability to deal with a variety of people in a polite and professional manner.
- Excellent organisational skills with the ability to prioritise tasks and manage time effectively.
- Good IT skills, including proficiency with Microsoft Office or similar software.
- A commitment to delivering high-quality customer service in a fast-paced environment.
- A friendly and approachable manner with a problem-solving attitude.
Requirements:
- An Enhanced Child DBS or willingness to undertake one (we can help with this).
- Legal right to work in the UK.
- Comprehensive CV covering the last 10 years of education/employment history with any breaks explained.
"Apply now and get ahead of the competition!"
If you are passionate about customer service and want to contribute to a positive school environment, we would love to hear from you! Please submit a CV and covering letter detailing your 10 years career history to jyothika.yamini@randstad.co.uk or you can also call me on 01772259966 and I will be in touch with you!!
Please note that this role is unable to offer any Sponsorship at this time.
