Are you a customer-focused individual with excellent communication skills?
Do you enjoy helping others and providing exceptional service?
Are you based in or around Merthyr?
Then we have the perfect opportunity for you!
Merthyr Tydfil County Borough Council is seeking a dedicated Customer Service Advisor to join our team. You will play a vital role in providing first-class support to our residents and businesses, ensuring they receive the information and assistance they need.
Role: Customer Service Advisor - Admin & Clerical
Location: Castle Street, Merthyr Tydfil, CF47 8AN
Pay rate: ￡12.59 ph
Contract Length: 8 weeks
Job Type: Part time, 18.5 hours/week
Key Responsibilities:
- Providing comprehensive customer service through various communication channels, including face-to-face, telephone, and email.
- Promoting and supporting the use of digital services, empowering customers to become self-reliant.
- Accurately recording customer interactions and transactions.
- Resolving customer queries and complaints in a timely and professional manner.
- Contributing to the continuous improvement of our customer service processes.
Qualifications and Skills:
- Excellent communication and interpersonal skills
- Strong customer service orientation
- Ability to work effectively under pressure
- Proficient in using computer systems and software
- Knowledge of customer service principles and best practices
Benefits:
- Competitive salary
- Opportunities for professional development
- Supportive and collaborative work environment
- Flexible working arrangements
If you are passionate about delivering exceptional customer service and want to make a positive impact on your community, we encourage you to apply.
Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
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