Title: Customer Success Manager
Location: Knutsford
About our Client:
A global leader in software tool creation, our client is approaching 20 years in business at the cutting edge of the web security industry. Their software is the standard within the industry for web security professionals - and as they're entering an exciting period of growth, they're looking for a number of Customer Success Managers to support the Sales Team with project management and more.
A massive, multi-billion dollar cyber enterprise headquartered in the US, they're offer a slew of exciting benefits to their employees - free breakfast and lunch provided by in-house chefs, a relocation fee and in-house gym just some of the benefits made available!
The package:
- £35k basic salary
- Share options
- If you are relocating, the company offers a £2k relocation package OR will put you up in accomodation for 3 months
- Regular socials in a welcoming, inclusive culture
- Excellent scope for progression and extensive training, internally and externally in partnership with Pareto - with structured development programs provided
- Regular company funded socials and team events, monthly themed celebrations, full funded Christmas and Summer parties and much, much more
- Full tech stack provided to ensure you hit the ground running
- Flexible working hours
- Free breakfast & lunches provided by in-house chefs, barista style coffee and an in-house gym!
- Lucrative bonus/incentive schemes
- Healthcare & Pension - Bupa and 8% employer contribution
- Cycle to work scheme
The Role at a Glance:
- Enhance the customer experience by identifying opportunities to improve touchpoints and overall customer satisfaction.
- Lead customer feedback initiatives, turning insights into actions that drive product and service improvements.
- Collaborate across teams, from product to marketing, ensuring that customer feedback informs strategy and decision-making.
- Support customer growth by helping them find the best solutions and ensure they are using our products to their full potential.
- Develop new processes that streamline customer interactions, leveraging technology and automation where appropriate.
Qualifications:
- Degree educated
- A keen interest in/familiarity with cyber security a plus
- A background in Sales and/or customer experience management, plus CRM management and salesforce experience is beneficial
- Excellent organisational skills
- Possess exceptional communication and interpersonal skills
Pareto is committed to promoting equality, diversity and inclusion. We encourage and welcome applications from all, irrespective of background or circumstance. Our consultants are happy to discuss any adjustments you require in support of your application.
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