customer support administrator.

We are seeking a highly skilled Microsoft Office user with a keen eye for detail and a commitment to going above and beyond for our customers. The ideal candidate will provide first-class support in a professional and proactive manner, possess a positive attitude, be eager to learn, and work independently while knowing when to seek assistance.

Responsibilities

• Log incoming customer inquiries and respond promptly.
• Use multiple reports to identify potential issues.
• Interpret and act on the voice of the customer.
• Perform general administrative duties within the customer operations team.
• Maintain regular contact with customers via phone and Teams.
• Provide account updates to customers through presentations.

Background, Experience, and Skills

• Strong administrative skills with a practical approach.
• Experience in customer operations.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint).
• Ability to react quickly and think on their feet in dynamic situations.
• Confident communicator capable of building strong working relationships.
• Meticulous attention to detail.
• Strong team player with the ability to work autonomously.
• Flexibility to adapt to changing circumstances.

Knowledge of SAP or Salesforce is advantageous but not essential.

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.