helpdesk manager.

• Leading and motivating a team: You'll be responsible for managing, coaching, and developing a team of up to 5 Helpdesk Coordinators.
• Ensuring seamless service delivery: You will oversee all aspects of the Helpdesk, including scheduling engineers, handling customer calls, and managing the efficient execution of planned preventative maintenance (PPM) programs.
• Building strong client relationships: You will be the primary point of contact for our clients, ensuring their needs are met and their expectations are exceeded.
• Driving operational excellence: You will continually identify areas for improvement and implement solutions to optimize the efficiency and effectiveness of the Helpdesk.

We are looking for someone with:

• Proven experience managing a Helpdesk team within a Facilities Management environment.
• Excellent communication and interpersonal skills.
• Strong organizational and time management skills.
• A proactive and solutions-oriented approach.
• Proficiency in using relevant software and systems.

Why join us?

• Be part of a dynamic and growing business.
• Work in a supportive and collaborative environment.
• Receive competitive compensation and benefits.
• Opportunities for professional development and career growth.

If you are a highly motivated and experienced Helpdesk Manager who thrives in a fast-paced environment, we encourage you to apply!

To apply:

Please submit your CV and a covering letter outlining your relevant experience and why you would be a perfect fit for this role.

We look forward to hearing from you!

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.