Housing Officer - North London
Do you have experience in delivering excellent customer service? At least two years experience of working in a social housing environment? If so, read on!
Our client is looking for a housing officer of a high calibre to work in a Tenancy Management Organisation(TMO) in North London.
Responsibilities are:
- To work as part of a team to deliver a comprehensive estate and housing management service to tenants and residents.
- To work with complex cases and within the guidelines of current legislation and the Cooperatives legal responsibilities as a landlord's agent.
- To carry out duties in the office and in residents' homes as appropriate and to attend meetings, site visits and other events as required which may include activities outside of normal working hours.
- To provide performance information to the estate manager and management committee as required.
- Monitor voids in order to meet appropriate re-letting targets. Prepare void statistics for the Estate Manager and Management Committee.
- To undertake pre void interviews and inspections and also post void inspections to ensure the property meets laid down lettable standards before tenancy sign up.
- Ensure that residents are provided with information concerning their rights and responsibilities, ARCH - provided services, benefit entitlement, local authority services, access to other agencies providing information, advice and assistance, the ARCH equal opportunities policy, and other tenancy matters.
To deliver that you must be able to demonstrate:
- Strong customer focus
- Experience of working with tenants and board to develop and deliver customer responsive services.
- Two years experience of working in a social housing environment
- Good working knowledge of IT systems: Use of PC, email, inter/intra nets, word processing, spreadsheets and Housing systems (Pyramid and Northgate advantageous)
- Good oral and written communication skills
- Good interpersonal skills
- Understanding and commitment to Health and Safety
- Willingness to work flexibly and out of office hours should this be required.
Benefits:
- Temporary on-going position
- 35 hours per week
- £18 per hour + holiday pay
- In-house induction and training
- Pension scheme.
- Excellent transport links
If you're passionate about delivering high-quality Housing services in a successful tenancy management organisation, apply today for an immediate interview
Still searching? Not all of our vacancies are on our website yet. We're happy to provide a tailored careers guidance service, so for the best chance of finding your ideal opportunity, get in touch with one of our specialist consultants and we will be able to support you with your job search.
Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.
Candidates must be eligible to live and work in the UK.
For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
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