patient coordinator.

Hours: Full time (9-5.30)

Client: Abbott

Abbott manufacture specialist medical food and equipment for internally (through tubes) fed patients, we aim to improve patient quality of life and meet their nutritional needs.

Hospital2Home's (H2H) role is to support the patients feeding once they have left the hospital and returned home. Hospital2Home's (H2H) new patient role is integral to H2H. As the new patient coordinator, you will be responsible for making the first contact with the patient or carer once their healthcare professional registers them to H2H. You will set up their account, confirm all the patient and carers detail's, arrange their first order and then check in with the patient or carer once the order has been delivered. You might need to liaise with their healthcare professional or GP surgery to ensure a smooth transition to our service for the patient. This can be an extremely challenging and daunting time for our patients and so we must be friendly, helpful and most importantly, empathetic.

H2H work closely with our dedicated nursing service who oversee the clinical aspects of patient feeding. Our H2H customer service coordinators play an integral frontline role and are committed to delivering the highest levels of service to our patients. This is role for someone who wants to make a difference to people's lives. All new starters will undertake a 2-month training program overseen by our team trainer.

The working hours will be Monday-Friday 9am-5:30pm office based in Maidenhead or Sittingbourne.

Benefits

As you'd expect from a global healthcare company, we offer a fantastic range of benefits including competitive salaries, a superb defined contribution pension scheme, private healthcare, life assurance, 33 days holiday (including bank holidays) and a flexible benefits scheme. Top performers are recognized and rewarded monthly and there are opportunities to gain customer service related qualifications in the role

Main Responsibilities

• Welcome all patients or carers to the Hospital2Home Service in a friendly and professional manner
• Confirm all details that we have been given by healthcare professionals with the patient or carer
• Follow up with the patient or carer to ensure their expectations of H2H have been met and working to resolve this if not
• Liaise with healthcare professionals and GP surgeries
• Provide the highest levels of customer excellence to both patients and healthcare professionals
• Arrange patient deliveries via telephone and email
• Answer patient and stakeholder enquiries, resolving all queries that might arise
• Use our internal database to log all patient and healthcare professional communication and documenting this
• Manage daily workload as delegated by Team Leader
• Communicate with internal & external stakeholders by phone & email
• To meet all internal targets
• Other duties include but are not limited to;
• Updating of patient records, processing chemist orders, prescription collection

Key Skills

• Customer Service experience in a busy environment
• Patient, understanding, caring and empathetic
• Positive, proactive and customer focused attitude
• Professional and confident telephone manner
• Competent IT skills and ability to learn new systems
• Excellent verbal & written communication skills
• Ability to prioritise, multi task and work under pressure
• Developed interpersonal and organisational skills
• Ability to work as part of a team

Randstad Business Support is acting as an Employment Business in relation to this vacancy.