production complaints investigator.

Join a global medical device and healthcare leader as a Complaints Investigator. This is not a customer service role-no phone calls are involved. Instead, you will analyze returned products, identifying and investigating root causes using computer systems. No prior experience is required-just good IT and communication skills, along with the ability to follow procedures.

Role: Complaints Investigator (Night Shifts)

Pay: £15 per hour

Shift pattern: 4 on 4 off 7pm to 7am

Responsibilities

• Investigate customer-returned products in accordance with site and divisional procedures.
• Support new and improved processes while meeting investigation timelines.
• Communicate professionally with colleagues worldwide.
• Ensure compliance with legislation and Health & Safety policies.
• Identify trends in product complaints and escalate findings to management.
• Work efficiently in a team environment with minimal supervision.

Benefits

• Access to Randstad's flexible benefits app, including discounts at supermarkets, restaurants, and cinemas.
• Referral programs with bonus opportunities.
• Employee assistance programs, including financial advice and counseling.
• Full training is provided.
• Free on-site parking and a subsidized canteen with indoor and outdoor seating.
• Excellent long-term career prospects in a modern facility.
• Friendly and welcoming team environment.
• Weekly on-site COVID testing available.

Requirements

• Secondary education in Maths and English or equivalent qualification.
• GMP or laboratory experience is beneficial but not required.
• Strong problem-solving and logical analysis skills preferred.
• Ability to work independently with minimal supervision.
• Proficiency in Word and Excel.
• Five years of employment or activity history required for reference checks.
• Candidates must be eligible to live and work in the UK fully.

If you are interested in working for a renowned healthcare company, apply today.

Contact: 01622585980 ...