Property Repairs Support
Full Time
Temporary - Monday to Friday
3 months minimum
£13.19 per hour
Seaham area.
To ensure that Property Repairs Support Team delivers a flagship service that is great,
consistent and modern to both internal and external stakeholders. Providing a high performing
...
support function for customers and team members and effectively maintaining and keeping accurate
records whilst bringing to life the vision and values of the organisation.
Specific objectives and deliverables will be agreed as part of your annual performance and
development review (PDR) process, the points below are a summary of your main duties and
responsibilities.
1. Work closely with Managers, Team Leads, Planners, Operatives within the Property Repairs
Teams (repairs, voids, gas, electrical) to provide high quality administration and support.
2. Ensuring Property Repairs policies, procedures and timescales relating to administration support
are followed.
3. Responsible for productivity and performance and yourself and your team ensuring the day to
day support tasks are carried out.
4. Responsible for ensuring that the Property Repairs administrative systems are used to their full
potential and that information is accurate, up to date and passed to other departments as
required.
5. Demonstrating high levels of customer experience, including dealing with customer enquiries
immediately following first contact with the customer within corporate timescales and ensuring
that the customer is at the heart of decision making.
6. Updating the Housing Management and Property Repairs systems including data entry, raising
works orders, investigating queries, dealing with variations and completing works orders with
accurate information within designated deadlines.
7. Responsible for contacting customers in relation to seeking and providing information and
arranging of appointments including providing support to adhere to compliance of legislation in
relation to the gas servicing and electrical inspection programmes.
8. To raise purchase orders and requisitions on believe housing finance system abiding by
company and financial procedures, monitor progress on those orders and assist in the approval
and completion process. Understanding and working through transaction reports ensuring data
is accurate and orders are coded correctly.
9. Provision of administrative support in the procurement and daily management of vehicle fleet to
help ensure an effective and efficient fleet service is maintained.
10. Provision of administrative support in the collation and co-ordination of all HR and payroll related
information within specified deadlines.
11. Updating the void tracking system, collating void packs and certification and ensuring all
completed repairs and SORs are entered into the system.
12. Working with the Property Repairs Supply Chain assisting in ordering materials, replenishing van
stock, tracking orders and liaising with Planners and Team Leads to ensure contractual KPIs are
met.
13. Understand and deliver outputs to ensure business metrics, operational KPIs and targets are
achieved.
14. Providing an effective service for the coordination of meetings, support and minute taking of team
meetings to ensure they run smoothly, and actions are monitored and completed.
15. Responsible for problem solving and prioritisation of work whilst balancing customer need, risk,
availability of resources.
If you would like to know more about this role please contact:
Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.
Candidates must be eligible to live and work in the UK.
For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.