Call handler jobs are available in diverse contract types, such as:

• Temporary call handler: in a temporary role, you work for a short duration specified in the contract. Temporary positions help you build your skills.
• Permanent call handler jobs: in a permanent position, you enjoy increased job security since you work until retirement or resignation.
• Contract call handler jobs: when you work in a contract position, you have the flexibility of changing careers since you only work for a short duration. It is ideal if you want to determine what it's like working as a call handler.
• Full-time call handler jobs: in a full-time position, you work specific work hours or shift schedules. Full-time call handler contracts can be on either a fixed, temporary or permanent contract basis.
• Part-time call handler jobs: in a part-time position, you work a few hours a week on specified days or to cover specified shifts. Part-time call handler positions are great for students and people who have other commitments.

Can you handle stressful situations calmly? Working as a call handler involves receiving phone calls from distressed people who need help. Your job is to make sure they receive help. You provide emergency assistance by talking the caller through a crisis. For instance, if an ambulance is delayed, you guide the caller through first aid procedures. You also record relevant information, like the patient's condition and location.

If you would like to find out more about the role, responsibilities, salary and qualifications needed to become a call handler in the UK, see our call handler job profile page.

You will find more information on the call handler salary on the call handler job profile page. You can also find the salary for each specific job shown here if you click on the description.

Some of the educational requirements for becoming a call handler include:

• college: medical knowledge isn't a requirement for call handlers, but you need excellent typing and computing skills to land a job. Consider pursuing a Level 2 ECDL Award in IT User Skills or Award in Touch Typing. You can also complete short courses in first aid or emergency response to improve your competitiveness.
• apprenticeship: you can join the call handler profession through an advanced apprenticeship. Opportunities in emergency service contact handling are always available for anyone above 18 years with GCSE grades 9 to 4.

For information on the qualifications and relevant education needed for the role, see the education and qualifications section of our call handler job profile.

In the call handler job overview, you can submit your application using the "Apply now" button. Your details will be filled in automatically as soon as you’re logged in with your Randstad account. Don’t have an account? No problem – just fill in your details manually.

If you can’t find the perfect role for you listed on this page, you’re able to keep up-to-date by using our notification option to alert you when suitable roles become available. Simply enter your details, and as soon as a new call handler job is available that meets your criteria, you will be informed instantly.