- Responsibilties: * Accountable to the Technical Services Manager (TSM) for the day-to-day supervision, monitoring and performance of the contract.* To be accountable for the workflow throughout the team and to work closely with the helpdesk to provide efficient and effective maintenance delivery* Support TSM/TSS in the planning and implementation of change to improve service and operational quality and customer satisfaction. * Facilitate co-operation betweResponsibilties: * Accountable to the Technical Services Manager (TSM) for the day-to-day supervision, monitoring and performance of the contract.* To be accountable for the workflow throughout the team and to work closely with the helpdesk to provide efficient and effective maintenance delivery* Support TSM/TSS in the planning and implementation of change to improve service and operational quality and customer satisfaction. * Facilitate co-operation betwe
