travel
Van and Fuel
Benefits
- Annual holiday; increase after 1 years' service to a maximum of 5 days
- Long service awards; continuous service at key achievements are rewarded
- Perkbox; from free coffees and cinema tickets to trips away and much more
- Volunteer day; paid yearly volunteer days for a worthy cause
RLOs are customer focussed and provide a one-stop contact point, empowering residents to feel respected and valued by maintaining the best quality experience when engaging with us.
Responsibilities
- Attend Resident Surgeries and assist vulnerable people reporting repairs, keep residents and scheme managers up to date on progress
- Organise consultation events and attend meetings as required
- Identify vulnerabilities relating to individual residents and liaise with client's housing officers or support services where necessary. Work with our Performance Team to ensure and identified vulnerabilities are accurately recorded within the organisations systems.
- Investigate, register all complaints and report in accordance with company and client procedures. Ensure all MP, Councillor enquiries and complaints are investigated and resolved efficiently and within target and advising residents and clients of their outcomes
Requirements:
- Experience of working with vulnerable residents and adapting style to meet the specific needs of individuals
- Experience of working within a customer services environment is essential
- Full Clean Driving license
- Flexibility regarding travel and working at various sites, and attendance at evening meetings
If this opportunity interests you we would love to hear from you, what are you waiting for!
Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.
Candidates must be eligible to live and work in the UK.
For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
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