resident liaison officer.

• 23 + 8 days annual holiday, increasing with service
• Long service awards for key achievements
• Perkbox discounts & rewards, including free coffees, cinema tickets, trips away, and more
• Paid Volunteer Day annually
• Van or car allowance

We are seeking a compassionate and proactive Resident Liaison Officer (RLO) to join a leading property services provider. As a key member you will play an essential role in delivering exceptional customer service and improving residents' experiences.

The Role: As a Resident Liaison Officer, you will be the main point of contact for residents, ensuring that their concerns and needs are addressed promptly and professionally. You'll work closely with residents, scheme managers, and other teams to deliver high-quality service, resolve complaints, and organise consultations and meetings.

Key Responsibilities:

• Attend Resident Surgeries and assist vulnerable residents with repairs, providing updates on progress
• Organise consultation events and attend meetings as required
• Identify and record vulnerabilities, liaising with housing officers or support services where necessary
• Investigate complaints, including MP and Councillor inquiries, ensuring timely resolutions
• Work with the Performance Team to ensure accurate documentation of vulnerabilities

Key Requirements:

• Experience working with vulnerable residents and adapting communication to individual needs
• Experience in a customer service environment
• Full clean driving license
• Flexibility to travel to various sites and attend evening meetings

If you're passionate about delivering exceptional customer service and making a positive impact in the lives of residents, we'd love to hear from you! Apply today!

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.