revenues and benefits client officer.

Do you have a passion for delivering accurate and efficient customer service, ensuring that residents receive the benefits they are entitled to?

Randstad is seeking a skilled and experienced Revenues and Benefits Client Officer to join our team on a 12-week temporary assignment. You'll play a crucial role in supporting our residents by ensuring the accurate processing of housing benefit claims and providing expert advice.

What You'll Do:

• Quality Assurance: You'll perform quality checks on housing benefit processing delivered by our contractor, ensuring accuracy and compliance with regulations.
• Maintain Payment Records: You'll keep payment records for the client team up-to-date, ensuring timely and accurate payments to residents.
• Discretionary Housing Payments: You'll be responsible for approving Discretionary Housing Payments, ensuring that residents in need receive additional support.
• Legislative Expertise: You'll stay up-to-date with legislation supporting housing benefit and Council Tax Support claims, providing expert advice and guidance to the team.
• Problem-Solving: You'll be the point of contact for legislative discussions and will resolve contractor disputes related to quality returns.

What We're Looking For:

Essential Requirements:

* A strong understanding of housing benefit and council tax support legislation and regulations.

* Experience in processing housing benefit claims and dealing with customer inquiries.

* Excellent communication and interpersonal skills, with the ability to explain complex information clearly and effectively.

* A detail-oriented approach with a commitment to accuracy and efficiency.

* Proficiency in using computer systems and databases.

What We Offer:

• Hourly Rate: £20.23
• Duration: 12 weeks
• Working Hours: 37 hours per week
• Annual Leave
• Location: Campus East Office, WGC - AL8 7PH

Ready to Apply?

If you're a skilled and dedicated Revenues and Benefits Client Officer looking to contribute to a positive and supportive team, we encourage you to apply!

Please submit your CV!

We look forward to hearing from you!

Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.

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