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Job Title: Resident Liaison Officer (RLO)
Contract: Permanent
Location: Crawley
Salary: £33,000

We're looking for a Resident Liaison Officer to join our Responsive Maintenance division in Crawley. You'll be the main point of contact for residents, ensuring a positive experience during retrofit works and managing complaints and queries.

Key Responsibilities:

• Be the key contact for residents, addressing concerns during works.
• Ensure smooth communication between residents and site staff.
• Manage the Tenant Liaison Service across multiple sites.
• Handle complaints, disputes, and damage claims.
• Organize surgeries to address resident queries.

Requirements:

• Experience in social housing or customer service, especially complaints handling.
• A full UK driving licence (required for travel in Crawley).
• Strong communication and customer service skills.

To apply, please send your updated CV and we will be in touch.

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.