- Team Supervisor - Finance & Processing - (Banking Contact Centre)My prestigious high street bank is looking for an experienced Team Supervisor to lead their Finance and Processing Team within a busy regulated financial services contact centre.Role DutiesYou will be responsible for the day to day management of a small team of Finance and Processing agents. Monitoring and managing their productivity and quality to ensure workloads are cleared efficiently anTeam Supervisor - Finance & Processing - (Banking Contact Centre)My prestigious high street bank is looking for an experienced Team Supervisor to lead their Finance and Processing Team within a busy regulated financial services contact centre.Role DutiesYou will be responsible for the day to day management of a small team of Finance and Processing agents. Monitoring and managing their productivity and quality to ensure workloads are cleared efficiently an
- Regulatory Advisor / Complaints HandlerOur UK banking client requires a regulatory/complaints call handler to join its busy customer focused call centre environment.This role is internally focused as you will be listening to customer calls to to ensure the calls meet re regulatory standards as well as following up on Customer complaints adKey DutiesThis role involves monitoring customer calls taken by colleagues and assessing them against agreed criteriRegulatory Advisor / Complaints HandlerOur UK banking client requires a regulatory/complaints call handler to join its busy customer focused call centre environment.This role is internally focused as you will be listening to customer calls to to ensure the calls meet re regulatory standards as well as following up on Customer complaints adKey DutiesThis role involves monitoring customer calls taken by colleagues and assessing them against agreed criteri
