Are you passionate about providing exceptional customer service? Do you thrive in a fast-paced environment? If so, we want you to be a part of this friendly and successful team in Birmingham.
The Role
- £28,000 depending on experience
- Discretionary Annual Bonus
- Central Birmingham & Parking on-site
- Mon - Fri 09:00 AM - 17:00 PM
- Paid Overtime
- Company Events
We are seeking a dedicated Sales Administrator/Customer Service representative to provide end to end administrative and customer service support to the sales team. Your excellent communication skills and ability to build rapport over the phone and via email are key to succeeding in this role.
Key Responsibilities:
- Provide outstanding customer support and service.
- Process orders and produce accurate quotations.
- Handle inbound and outbound calls regarding enquiries and orders.
- Share product information and build strong relationships with our customers.
- Resolve queries and complaints promptly, ensuring deadlines are met.
- Handling customer queries (mainly via email)
- Follow up customer quotations
- Follow up for payments and customer confirmations
What you will need?
- Sales Administration and Customer Service experience is essential
- Experience in Sales order processing is advantageous
- Ability to to learn lots of products
- Excellent attention to detail with accurate data entry skills are essential
- Strong communication and rapport building skills
- Ability and confidence to handle conflict and resolve problems arising to ensure delivery deadlines are met
- Excellent standard of English both written and spoken and Maths
- Worked as part of a small team
Please get in touch today :)
Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
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