Responsibilities:
- Ensure the Safer Gambling team is aligned with the broader Safer Gambling strategy, making sure all activities contribute to the company's objectives.
- Oversee the Safer Gambling Manager and EDD Manager, supervising their teams to ensure efficient operations.
- Provide leadership and mentorship to the entire Safer Gambling team, setting an example through effective management.
- Collaborate with the Compliance Manager to implement new Safer Gambling processes, ensuring they comply with industry standards.
- Regularly assess Safer Gambling policies and procedures to guarantee they are compliant, effective, and customer-centric.
- Act as the point of escalation for high-risk Safer Gambling cases, ensuring timely and appropriate responses.
- Serve as the escalation point for both the Safer Gambling Manager and EDD Manager on complex or sensitive cases.
- Work closely with the Customer Support team to address Safer Gambling queries, providing updates on processes and best practices.
- Ensure Safer Gambling training materials are current, and deliver training to relevant teams as required.
- Partner with the Compliance team to address audits, inspections, and regulatory inquiries.
- Maintain precise and comprehensive records of all responsible gambling activities, incidents, and interventions.
- Prepare reports on responsible gambling initiatives, highlighting key trends, challenges, and performance metrics.
Requirements:
- Experience working with UKGC or other regulatory bodies.
- Experience with affordability assessments.
- Advanced proficiency in Excel.
- At least 2 years of experience in a similar role within the online gaming industry.
- Strong understanding of customer support best practices.
- Demonstrated leadership skills with the ability to manage teams and foster a positive working environment.
- High proficiency in modern productivity tools (e.g., Microsoft Office, Google Suite).
- Strong multitasking abilities with the capacity to manage multiple projects simultaneously.
- Excellent verbal and written communication skills in English.
Randstad encourage applications from individuals of all ages & backgrounds. Whilst appointments will be made on merit alone candidates must be able to prove their right to work in the UK or the Republic of Ireland (as relevant). Randstad acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
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