Resident Liaison Officer - Chelsea Central London
Salary: £31,000 per annum + Van or £30000 Van or Travel allowance
Benefits:
- 23 + 8 days annual holiday, increasing with service
- Long service awards for key achievements
- Perkbox discounts & rewards, including free coffees, cinema tickets, trips away, and more
- Paid Volunteer Day annually
- Van or Travel allowance
...
The Role: As a Resident Liaison Officer, you will be the main point of contact for residents, ensuring that their concerns and needs are addressed promptly and professionally. You'll work closely with residents, scheme managers, and other teams to deliver high-quality service, resolve complaints, and organise consultations and meetings.
Key Responsibilities:
Attend Resident Surgeries and assist vulnerable residents with repairs, providing updates on progress
Organise consultation events and attend meetings as required
Identify and record vulnerabilities, liaising with housing officers or support services where necessary
Investigate complaints, including MP and Councillor inquiries, ensuring timely resolutions
Work with the Performance Team to ensure accurate documentation of vulnerabilities
Key Requirements:
Experience working with vulnerable residents and adapting communication to individual needs
Experience in a customer service environment
Full clean driving license
Flexibility to travel to various sites and attend evening meetings
Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.
Candidates must be eligible to live and work in the UK.
For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.