Job Title: Tenant Liaison Officer
Location: North East- various locations
Salary: £12-£14 per hour (umbrella or PAYE available)
Job Type: Full-time, 3 months
Randstad is seeking a proactive and compassionate Tenant Liaison Officer to join our team. The successful candidate will act as the main point of contact between the company and its tenants, ensuring that all tenant concerns and needs are addressed promptly and effectively. This role is crucial in maintaining strong tenant relationships and ensuring tenant satisfaction.
Key Responsibilities:
- Serve as the primary point of contact for tenants, addressing inquiries, concerns, and requests in a timely and professional manner.
- Coordinate and manage tenant communications regarding maintenance schedules, upcoming works, and any other relevant updates.
- Conduct regular site visits and meetings with tenants to ensure their needs are being met and to address any ongoing issues.
- Liaise with contractors and maintenance teams to ensure that repair and maintenance work is carried out efficiently and to a high standard.
- Assist tenants with understanding their tenancy agreements, rights, and responsibilities.
- Facilitate and mediate tenant disputes or complaints, aiming for resolution in a fair and empathetic manner.
- Collaborate with other departments, such as Property Management and Maintenance, to ensure seamless service delivery.
- Maintain accurate records of tenant interactions, complaints, and resolutions.
- Provide reports and updates to management on tenant issues, trends, and feedback.
- Support the planning and delivery of tenant engagement activities and community events.
Qualifications and Experience:
- Previous experience in a tenant liaison or customer service role, ideally within the housing sector.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with tenants and stakeholders.
- Knowledge of housing regulations and tenant rights is highly desirable.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook).
- Ability to work independently and as part of a team.
- A valid driver's license and access to a vehicle may be required for site visits
Interested? Send your CV to Rhianna in the Newcastle office or call the office.
Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.
Candidates must be eligible to live and work in the UK.
For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
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