what is a customer service administrator?
A customer service administrator is a supervisory role within a company or industry that involves working with customers. Many different industries have administrator positions, and depending on the industry, the exact duties may differ, but the focus on the customer experience is the same. As a customer service administrator, your job is to make sure customer interactions with the organisation are positive and leave them satisfied. You will take customer phone calls, respond to their inquiries and complaints, and assist them with completing their order, all while remaining polite and professional. Being a customer service administrator is a great job for anyone who likes working with people, helping to solve problems, and communicating with others.
a face for the company
Customer service administrators perform an important job in every business and represent the company in their daily duties. Since service is vital to increasing customer satisfaction, your job is essential to the overall success of the company. You fulfil the role of helping customers receive the help and support they need when working with your company or product. This assistance can involve:
- Answering their questions
- Responding to their complaints
- Helping to complete their order
- Finding solutions if the product they need is unobtainable]
average salary of a customer service administrator
Customer service administrators earn an average hourly rate of between £11 and £13 per hour. Annual salaries average around £20,000 per year. Different businesses may have additional job training and performance raises and bonuses to result in making more money over time. There can also be higher roles to advance to from the customer service administrator position.
types of customer service administrators
Virtually every industry that provides goods or services for consumers has a role for a customer service administrator. You are basically a middleperson between the consumer and the company, in order to make sure customer needs are met, and they are satisfied with their product or service. This is typically clerical work in an office setting, but depending on how the customer service department is structured, you may focus more in one area than the others. The focus areas may be managing the phones and email accounts to field customer inquiries and complaints, taking customer orders by phone, email, or in person, or promoting sales by acknowledging the selling points in order to promote discounts or sales to reach goals.
working as a customer service administrator
When you work as a customer service administrator, your duties will include all aspects of taking care of the company's customers. Your primary focus will be to manage a satisfactory experience for all the consumers who interact and work with your company. The sales industry is strong, and companies want to create and retain loyal customers, so the focus on good customer service is strong.
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customer service administrator job description
The type of business you work in will impact your specific job duties and responsibilities, but customer service administrators in most jobs can expect a few basic similarities. One responsibility will be managing the phones. You will work directly with customers by answering their phones calls and emails, and it will be important to interact with them in a way that leaves them with a positive impression of the company. You will handle questions and complaints when a customer has an issue with a product they have ordered. Addressing issues as they arise in a professional and courteous manner is a vital part of the job. Sometimes, you may need to take care of customer orders. Respond and complete these orders on time so that the customers can trust that the company takes care of them.
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being part of a team
Your role may also involve helping the team reach company sales goals. You may need to help promote discounts and sales by learning more about the product's selling points in order to effectively share it with customers. All of these responsibilities provide support for customers that will leave them satisfied with their experience with the business so that they will be repeat customers and even recommend the company to other people.
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work environment
As a customer service administrator, you will likely work in an office setting. You may be in a supervisory role and work with or be in charge of other members of the customer service team. Some administrators work in a retail setting, interacting directly with customers on a regular basis, or your position will place you primarily in an office away from the retail area. You will typically work indoors and work with phones and computers similar to a first line support role. The exact environment you work in will differ depending on the organisation or business you work for.
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work schedule
The work schedule of a customer service administrator is not the same in every organisation. Each business will have different business hours and different needs for your role. Your work hours will be influenced by those needs. There are opportunities to work full-time or part-time. You may be able to have a set schedule or flexible work hours depending on the organisation you work for.
education & qualifications
Many customer service admin roles are entry level and do not require any specific qualifications. This can vary from industry and organisation, however training on the job is always provided. In many cases, prior experience in customer service or in an administrative position is recommended.
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skills & competencies
A good customer service administrator makes a positive impression on the customers and gives them confidence in dealing with the company and helping resolve their issues.
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communication
Your primary function involves interacting with other people. Being able to remain polite, respectful, and professional through all interactions is vital. Being able to help customers through their complaints without becoming emotional or upset is essential. Strong communication skills and a desire to create a positive customer experience are very important parts of any customer service role. You will need to be a good listener, be able to work as part of a team, and come up with effective solutions to different problems. Thinking clearly, quickly, and deciding on good solutions is another important skill for a customer service administrator.
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computers and software
As a customer service administrator, you will work with phones and computers. You will need to have proper phone etiquette and be able to operate the company's phones. You will also need basic computer skills and have some experience with computer software. On-the-job training will help you learn the company's computer software, but some basic knowledge and experience will help you grasp this aspect of your new job more easily. Prior experience with customer service management and software will give you an advantage over other job candidates.
FAQs
FAQs about working as a customer service administrator.
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How much do customer service administrators make?
Customer service administrators earn an average hourly rate of between £11 and £13 per hour. Annual salaries average around £20,000 per year.
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Is customer service an administrative job?
A customer service administrator is in an administrative job. This is a supervisory position and will typically be performed in an indoor office setting. You will work with people, phones, computers, and computer software.
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What are the responsibilities of an administrator?
The primary responsibility of a customer service administrator is serving the customer. This means dealing directly with customers to answer their questions, troubleshooting their complaints, and finding alternatives or solutions to any issues that arise for them. A customer service professional also offers extra assistance to ensure customer satisfaction.
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What skills does an administrator need?
A customer service administrator must be a strong communicator. Working with people all day requires that you are able to listen well, think quickly, and remain professional at all times. You must be good at problem-solving, managing several responsibilities at once, and keeping your focus on creating a good customer experience.
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What is the job description for administrative assistant?
A customer service administrator's job is to create and manage a positive customer experience. It is a supervisory role in a business or organisation, and while the exact responsibilities may differ depending on your employer, your job will involve working with customers and a team. Your job will involve the following tasks:
- Answering phone calls and emails
- Responding professionally to customer complaints and inquiries
- Assisting customers by processing their product orders
Being a customer service administrator is a good career for you if you enjoy interacting with others and problem-solving on a regular basis.
working with Randstad as a customer service administrator
If you are a people person, being a customer service administrator will be an interesting and fulfilling job for you. This is a position that gives you the opportunity to focus on other people and help them to have positive interactions with your company and its products or services. You may be able to have some flexibility in your work schedule and hours, which is a positive element if you have school or family you need to schedule your work hours around.
