tailored support
for a successful university journey.
At Randstad Student Support, we’re here to make your university experience easier and more successful by providing the tailored support you need. Whether you're about to start receiving support or are currently benefiting from it, we ensure you have the tools and resources to excel academically, emotionally, and personally. From the moment you’re matched with your support worker, we work to align your support with your individual needs, whether that's note-taking, study skills, mental health support, wellbeing mentoring, or something else.
Our flexible support options are designed to fit into your busy schedule. You can choose to meet with your support worker in person, via video call, or a combination of both, based on what works best for you. Sessions are tailored to your learning style and academic requirements, ensuring that you feel supported at every step of your journey. If your needs change or if you need additional emotional or mental health support, we’re here to make adjustments and ensure you’re always on track.
If at any point you have questions about your support, your hours, or need further assistance, don’t hesitate to reach out by emailing us at studentsupport@randstad.co.uk. Our dedicated team is here to ensure you receive the best possible support, allowing you to focus on achieving your academic goals, building confidence, and preparing for your future career.
the student journey (DSA).
The process from start to finish to set up your DSA support once you receive your letter listing Randstad as your support provider.
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contacting randstad
Once you receive your DSA letter with Randstad listed as your support provider, simply reach out to us to get started:
- Email: studentsupport@randstad.co.uk
- Phone: 0161 247 8800
We’ll be ready to guide you through the next steps!
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information request
Next, we’ll ask you to provide some details so we can set you up in our system. This helps us direct you to the right regional team, ensuring they have the necessary information to arrange your support tailored to your needs.
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requesting availability for support
You’ll receive an email from our team asking you to fill out a form. This form helps us gather important details like your availability for sessions and any specific support you need, so we can set everything up to suit your schedule and requirements.
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matching you with a support worker
Once we receive your completed form, we’ll match you with the right support worker. If we need any extra information to ensure the best match, we’ll contact you via email or phone, based on your preference.
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booking confirmations
Once we’ve matched you with a suitable support worker, you’ll receive a booking confirmation email with the name of your support worker and the details of your session.
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confirming the session
The booking confirmation also sends your contact details to your support worker. They will get in touch with you directly to confirm your session and ask for any extra information they may need before your session begins.
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approving the timesheet for the session
After your session, your support worker will submit a timesheet for you to approve. You’ll receive an email with a secure link where you can review the timesheet and either approve or reject it.
the services we offer.
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disability support (DSA)
At Randstad Student Support, we know that university life can present challenges, especially for students with disabilities. That’s where the Disabled Students' Allowance (DSA) comes in. To access DSA support, you’ll first need to complete a DSA needs assessment, which is usually arranged after you’ve been approved for DSA funding. During the assessment, a trained assessor will discuss your needs and recommend specific support options that will help you succeed in your studies.
Once your needs assessment is complete, you’ll receive a list of recommended support services, which may include options such as note-taking, exam scribing, and assistive technology. Randstad Student Support is proud to be one of the leading providers of in-person support for DSA students across the UK. With over 5,000 qualified support workers nationwide, we offer tailored, flexible support to help you reach your full potential.
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non medical help support (NMH)
If you’re facing additional challenges in your studies due to a disability or learning difficulty, our Non-Medical Help (NMH) services can make a big difference. We provide essential support like note-taking, exam scribing, and study skills guidance. Our trained support workers will assist you with practical tasks that ensure you have everything you need to succeed academically. Whether you need help in the library, with study organisation, or just need someone to help you manage your workload, we’re here to support you.
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mental health support
University can be stressful, and if you’re struggling with anxiety, depression, or any other mental health challenge, Randstad Student Support is here to help. Our specialised mental health support offers counselling, wellbeing mentoring, and tailored emotional support to help you manage your mental health. Our trained professionals are here to provide the support you need to stay focused on your studies and maintain a healthy work-life balance.
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career and employability services & graduate career counselling
We know that life after university can feel daunting, but with Randstad’s Career and Employability Services, you’ll have a mentor to guide you every step of the way. Our mentors offer one-on-one sessions to help you set career goals, prepare for interviews, and work on personal branding. We also run group sessions to help with CV writing and job search strategies, so you can confidently enter the workforce.
In addition, our Graduate Career Counselling will support you as you make the transition from university to your chosen career path. We’ll help you understand your strengths, set clear goals, and build the confidence you need to succeed in your professional life.
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degree apprenticeships
Randstad offers tailored support for learners with learning difficulties, mental health issues, autism, and ADHD to help them succeed in their apprenticeships. Our support enhances training completion, employer engagement, and workplace confidence.Our service adapts to each learner’s needs and facilitates funding claims through the Education and Skills Funding Agency (ESFA).
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orientation support
Starting university can be overwhelming, but our Orientation Support service is designed to make the transition easier. We help you familiarise yourself with the campus, meet key staff members, and understand the academic processes that you’ll encounter. This service provides one-on-one support to help you feel comfortable and confident in your new environment, making sure you’re fully prepared for the academic year ahead.
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BSL interpreters
If you are a deaf or hard of hearing student, our BSL interpreters are here to provide the support you need. We have over 275 SFE-qualified BSL interpreters on campus at more than 70 UK institutions, and an additional 400 providing online support. Our team is available to help you in lectures, seminars, and any other academic settings, ensuring that you receive high-quality, timely interpreting services throughout your studies.
discover BSL support -
counselling and wellbeing mentors
Randstad Student Support provides professional counselling services to help students manage emotional and psychological challenges. Our qualified counsellors offer confidential, one-on-one support to students dealing with anxiety, depression, stress, and other mental health issues. This service is designed to help students navigate personal difficulties, manage emotions, and develop coping strategies, ensuring they can maintain focus and wellbeing throughout their academic journey.
meet our counsellors
meet the student support team