Are you an experienced Administrator? Do you consider yourself to be personable and an asset to a busy team? Are you based in or around Burscough?
We have a temporary Customer Service Advisor role available within DS Smith's packaging division. This role is ideal for someone with good IT skills and is approachable, proactive and a multi tasker.
Role: Customer Service Administrator
Location: DS Smith Packaging, Red Cat Ln, Burscough, Ormskirk L40 0SY (100% office based)
Rate: £16.21ph
Contract length: 3-6 months
Shift Patterns: Mon-Fri, 35 hours per week, 08:45-16:30 with a 45 minute unpaid lunch
Start: ASAP
Responsibilities:
- Processing customer orders within agreed time-frames
- Coordinating artwork preparation with external suppliers
- Gaining prompt approval to meet production time lines
- Recovering origination spend through proactive customer invoicing
- Analysing customer forecasts and forward planning stock replenishment orders
- Proactively reducing made to order stock residing in the warehouse through daily review and customer liaison
- Placing purchase orders for non-manufactured products within the DS Smith network
- Acknowledging customer complaints and reporting dissatisfaction/failures
- Discussing solutions with customers and following through those actions
- Building strong relations with the Territory Manager by sharing internal and external information
- Building strong relations with customers, gaining insight to their business, keeping them informed order status and answering queries
- Working with the team and other internal colleagues to improve team and cross-departmental relations
Essential requirements:
- Strong verbal and written communication skills
- Good IT Literacy skills especially with MS Office
- Previous experience using an in house system
- Previous experience within a customer facing administrative environment (2+ years)
- Ability to work on own initiative and multitask in order to meet demands
Benefits:
- Advice and editing on your current CV
- Exclusive online services including restaurant and retail discounts
- Chance to receive £300* for referring a friend
- Opportunity for progression into permanent roles
- 25 days holiday per year, plus bank holidays
- Employee assistance program
All applicants are subject to vetting checks including but not limited to: Right to work check, medical check and reference check.
Randstad Business Support is acting as an Employment Business in relation to this vacancy.
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